Support
Need help with LucidQR or other GuardGraph products? We're here to assist you.
Get Help
Email Support
For general questions, technical support, and account inquiries:
support@guardgraph.comResponse time: Within 48 hours
Security Issues
For security vulnerabilities, incidents, or concerns:
security@guardgraph.comResponse time: Within 24 hours
Enterprise Support
For enterprise deployments, custom solutions, and partnerships:
hello@guardgraph.comResponse time: Within 24 hours
Common Questions
How do I report a bug in LucidQR?
Email support@guardgraph.com with:
- Device type (iPhone, Android, Desktop)
- Operating system version
- LucidQR version number (found in Settings)
- Description of the issue and steps to reproduce
How do I request a refund?
For iOS purchases, manage refunds through the App Store. For Android purchases, use Google Play. For direct purchases, email support@guardgraph.com.
Where can I find documentation?
Product documentation is coming soon. For now:
- Privacy Policy - Data practices and privacy
- Terms of Service - Usage terms and conditions
- LucidQR Overview - Product features and FAQ
Can I request a feature?
Yes! We'd love to hear your ideas. Email hello@guardgraph.com with your feature request. You can also check our roadmap to vote on upcoming features.
Do you offer phone support?
Currently, we provide support via email only. Enterprise customers may be eligible for priority support with faster response times. Contact hello@guardgraph.com to learn more.
Still need help?
If you can't find what you're looking for, reach out directly:
Email support@guardgraph.com